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Support

Need a hand?

Everything below should cover most situations. If it doesn't, email us — we read every message.

Frequently asked

Are any modes locked when I first launch?

No — all three modes (Gates to Hell, Path to Redemption, Mine Field) are available from the very first launch. Pick whichever fits your mood; the title screen lets you switch freely between them.

My scores aren't syncing across devices.

On Apple devices: scores sync via iCloud Key-Value Store. Make sure you're signed into the same iCloud account on both devices and that iCloud Drive is enabled in Settings. Sync can take up to a minute after a new high score is set.

On Steam: Steam Cloud syncs saves across PCs signed into the same Steam account. Confirm Steam Cloud is enabled for Loopfall in your Steam library properties.

Does the game work offline?

Yes, fully. Loopfall requires no internet connection to play. Cloud sync and public leaderboards require a connection, but your local high scores are always available offline.

How do I change the language?

By default, Loopfall follows your system language. You can also set it manually from the Settings screen. Fifteen languages are supported: English, German, Spanish, French, Italian, Russian, Brazilian Portuguese, Dutch, Polish, Turkish, Ukrainian, Simplified Chinese, Traditional Chinese, Japanese, and Korean.

Can I play with a controller?

Yes. The game supports MFi / standard Bluetooth controllers on Apple platforms and Xbox / PlayStation / Steam controllers on Steam. The Apple TV version also fully supports the Siri Remote.

Is there music and sound?

There is. Each run is scored live. You can toggle music, sound effects, and voice independently from the Settings screen if you prefer silence or want to play with your own soundtrack.

How do I reset my progress or scores?

Deleting and reinstalling the app resets local progress. Note that if you had iCloud or Steam Cloud sync enabled, restoring from the cloud may bring previous scores back — you can turn off sync in your device settings before reinstalling to prevent this.

System requirements

Current version

Loopfall v0.10.2 — released January 2026.

Report a bug

Found something broken? Please include:

Send it to support@loopfall.app. We respond to every real bug report, usually within a couple of days.

Feature requests & feedback

Got an idea? A theme you'd like to see? An obstacle that would be cool? Email hello@loopfall.app — we read everything.


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